{"id":652,"date":"2025-10-25T09:30:13","date_gmt":"2025-10-25T09:30:13","guid":{"rendered":"https:\/\/lavender-chamois-573308.hostingersite.com\/schimburi-si-retururi\/"},"modified":"2026-02-02T16:00:28","modified_gmt":"2026-02-02T13:00:28","slug":"schimburi-si-retururi","status":"publish","type":"page","link":"https:\/\/moi-dom.md\/ro\/schimburi-si-retururi\/","title":{"rendered":"Schimburi \u0219i retururi"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"652\" class=\"elementor elementor-652 elementor-360\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-518fc79 e-flex e-con-boxed e-con e-parent\" data-id=\"518fc79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f68a7b1 e-con-full e-flex e-con e-child\" data-id=\"f68a7b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-477dfab elementor-widget elementor-widget-heading\" data-id=\"477dfab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Schimburi \u0219i retururi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7aa3c elementor-widget elementor-widget-text-editor\" data-id=\"aa7aa3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Noi ne \u00eengrijim de confortul dumneavoastr\u0103 \u0219i respect\u0103m toate normele legisla\u021biei Republicii Moldova.<\/p><p class=\"p2\"><span class=\"s1\">Returnarea \u0219i schimbul produselor achizi\u021bionate din magazinul online <\/span><b>MOI DOM <\/b><span class=\"s1\">se efectueaz\u0103 \u00een conformitate cu <strong>Hot\u0103r\u00e2rea<\/strong><\/span><b>\u00a0Guvernului nr. 1465 din 8 decembrie 2003<\/b><span class=\"s1\"> \u0219i <\/span><b>Legea nr. 105 din 13.03.2003 &#8222;Privind protec\u021bia drepturilor consumatorilor&#8221;<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-252a52d e-con-full e-flex e-con e-child\" data-id=\"252a52d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-433b93d elementor-widget elementor-widget-heading\" data-id=\"433b93d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returnarea sau schimbarea produselor de calitate necorespunz\u0103toare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa26113 elementor-widget elementor-widget-text-editor\" data-id=\"fa26113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Dac\u0103 a\u021bi descoperit un defect de produc\u021bie, o neconformitate cu descrierea sau o defec\u021biune ap\u0103rut\u0103 \u00een timpul transportului, v\u0103 rug\u0103m s\u0103 contacta\u021bi serviciul nostru de asisten\u021b\u0103 <strong>\u00een termen de 14 zile calendaristice<\/strong> de la data primirii produsului.<\/p><p class=\"p3\"><b>Contacte:<\/b><b><\/b><\/p><ul><li><p class=\"p1\">\ud83d\udcde +373 60 881 171<\/p><\/li><li><p class=\"p1\">\ud83d\udce7 info@moi-dom.md<\/p><\/li><\/ul><p class=\"p1\">Pentru a efectua returnarea sau schimbul, trebuie s\u0103 prezenta\u021bi:<\/p><ul><li><p class=\"p1\">produsul \u00een stare complet\u0103;<\/p><\/li><li><p class=\"p1\">documentul care confirm\u0103 cump\u0103r\u0103tura (bon fiscal, aviz de livrare sau chitan\u021b\u0103);<\/p><\/li><li><p class=\"p1\">fotografie sau \u00eenregistrare video ale defectului (dac\u0103 este posibil).<\/p><\/li><\/ul><p class=\"p1\">Dup\u0103 verificarea produsului de c\u0103tre un reprezentant al magazinului MOI DOM, v\u0103 vom propune una dintre urm\u0103toarele solu\u021bii:<\/p><ul><li><p class=\"p1\">schimbul pentru un produs similar;<\/p><\/li><li><p class=\"p1\">\u00eenlocuirea cu un alt produs cu recalcularea costului;<\/p><\/li><li><p class=\"p1\">returnarea banilor.<\/p><\/li><\/ul><p class=\"p1\"><strong>Returnarea banilor<\/strong> se efectueaz\u0103 \u00een acela\u0219i mod \u00een care a fost efectuat\u0103 comanda (\u00een numerar sau pe card bancar), \u00een termen de <strong>14 zile calendaristice<\/strong> de la confirmarea return\u0103rii.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68fcfca e-con-full e-flex e-con e-child\" data-id=\"68fcfca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0269fa9 elementor-widget elementor-widget-heading\" data-id=\"0269fa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returnarea \u0219i schimbarea produselor de calitate corespunz\u0103toare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b25908 elementor-widget elementor-widget-text-editor\" data-id=\"2b25908\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Cump\u0103r\u0103torul are dreptul s\u0103 returneze sau s\u0103 schimbe produsele de calitate corespunz\u0103toare <strong>\u00een termen de 14 zile calendaristice<\/strong> de la data primirii, dac\u0103 produsele nu corespund ca form\u0103, m\u0103rime, model sau alte caracteristici.<\/p><p class=\"p3\"><b>Condi\u021bii de returnare:<\/b><b><\/b><\/p><ul><li><p class=\"p1\">produsele nu au fost utilizate \u0219i sunt p\u0103strate \u00een starea ini\u021bial\u0103;<\/p><\/li><li><p class=\"p1\">ambalajul nu este deteriorat \u0219i este \u00een stare bun\u0103;<\/p><\/li><li><p class=\"p1\">este p\u0103strat\u0103 configura\u021bia complet\u0103 (inclusiv accesorii, etichete \u0219i documenta\u021bie);<\/p><\/li><li><p class=\"p1\">exist\u0103 un document care confirm\u0103 cump\u0103rarea.<\/p><\/li><\/ul><p class=\"p1\">\u00cen cazul refuzului de a accepta un produs \u00een stare bun\u0103, cump\u0103r\u0103torul pl\u0103te\u0219te costul livr\u0103rii \u0219i serviciile curierului.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d92a96e e-con-full e-flex e-con e-child\" data-id=\"d92a96e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a02d0d elementor-widget elementor-widget-heading\" data-id=\"7a02d0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Produse care nu pot fi returnate sau schimbate<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f09e0ca elementor-widget elementor-widget-text-editor\" data-id=\"f09e0ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Conform Anexei nr. 2 la Hot\u0103r\u00e2rea Guvernului nr. 1465 din 08.12.2003, returnarea \u0219i schimbul <strong>nu sunt permise<\/strong> pentru urm\u0103toarele categorii:<\/p><ul><li><p class=\"p1\">articole de bijuterie;<\/p><\/li><li><p class=\"p1\">confec\u0163ii \u015fi articole din tricot (articole de lenjerie de corp, lenjerie de pat, articole de cior\u0103p\u0103rie);<\/p><\/li><li><p class=\"p1\">articole de igien\u0103 individual\u0103 (periu\u0163e de din\u0163i, piepteni, agrafe, bigudiuri, pensete, aparate de ras manuale sau electrice \u015fi alte articole destinate pentru \u00eengrijirea corpului);<\/p><\/li><li><p class=\"p1\">articole de parfumerie \u015fi cosmetic\u0103;<\/p><\/li><li><p class=\"p1\">m\u0103rfuri textile (\u0163es\u0103turi din bumbac \u015fi tip bumbac, \u00een \u015fi tip \u00een, l\u00een\u0103 \u015fi tip l\u00een\u0103, m\u0103tase \u015fi tip m\u0103tase, panglici, band\u0103 de bordur\u0103 etc.);<\/p><\/li><li><p class=\"p1\">cabluri (conducte electrice, cabluri, \u015fnururi);<\/p><\/li><li><p class=\"p1\">materiale de construc\u0163ie \u015fi de finisare, alte m\u0103rfuri comercializate la metraj (linoleum, pelicul\u0103, mochet\u0103 etc.);<\/p><\/li><li><p class=\"p1\">produse \u015fi materiale din mase polimerice ce au contact cu produsele alimentare, inclusiv cele jetabile (vesel\u0103 \u015fi accesorii pentru servitul mesei \u015fi buc\u0103t\u0103rie, ambalaje, articole pentru p\u0103strarea \u015fi transportarea alimentelor (canistre, bidoane, butelii, butoaie);<\/p><\/li><li><p class=\"p1\">produse chimice de uz casnic, pesticide \u015fi preparate agrochimice;<\/p><\/li><li><p class=\"p1\">mobil\u0103 de menire social\u0103 (garnituri \u015fi seturi);<\/p><\/li><li><p class=\"p1\">autoturisme \u015fi articole moto-velo, remorci \u015fi agregate, mijloace mobile pentru mica mecanizare a lucr\u0103rilor agricole, nave pentru plimb\u0103ri \u015fi alte mijloace de transport naval de menire social\u0103;<\/p><\/li><li><p class=\"p1\">m\u0103rfuri tehnice complexe de uz casnic pentru care s\u00eent stabilite termene de garan\u0163ie (aparate electrocasnice, aparate radioelectronice, aparate de calcul \u015fi multiplicare, articole foto-chino, aparate de telefon (fixe \u015fi mobile) \u015fi de faximil, instrumente muzicale electrice, echipamente \u015fi utilaje ce func\u0163ioneaz\u0103 cu gaze \u015fi dispozitivele acestora);<\/p><\/li><li><p class=\"p1\">articole pentru profilaxia \u015fi tratamentul unor boli \u00een condi\u0163ii de domiciliu (articole pentru ocrotirea s\u0103n\u0103t\u0103\u0163ii publice \u015fi igien\u0103 din metal, cauciuc, textile \u015fi alte materiale, instrumente, dispozitive \u015fi aparate medicale, remedii pentru igiena cavit\u0103\u0163ii bucale, lentile pentru ochelari, articole pentru \u00eengrijirea copiilor, preparate farmaceutice);<\/p><\/li><li><p class=\"p1\">juc\u0103rii.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a5bd03 e-con-full e-flex e-con e-child\" data-id=\"0a5bd03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5252847 elementor-widget elementor-widget-heading\" data-id=\"5252847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Important de \u0219tiut<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c463bb3 elementor-widget elementor-widget-text-editor\" data-id=\"c463bb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><p class=\"p1\">Verifica\u021bi produsul la primire. Dup\u0103 semnarea formularului de confirmare, <strong>nu se accept\u0103<\/strong> reclama\u021bii cu privire la aspectul exterior \u0219i completitudinea produsului..<\/p><\/li><li><p class=\"p1\">\u00cen cazul refuzului unui produs \u00een stare bun\u0103, f\u0103r\u0103 un motiv \u00eentemeiat, costul transportului de retur va fi re\u021binut din suma rambursat\u0103.<\/p><\/li><li><p class=\"p1\">Produsele care prezint\u0103 semne de utilizare, murd\u0103rie, deteriorare sau ambalaj deteriorat <strong>nu pot fi returnate.<\/strong><\/p><\/li><li><p class=\"p1\">\u00cen cazul cererilor nejustificate sau al suspiciunii de fraud\u0103, administra\u021bia S.R.L. \u201eMARIDI\u201d \u00ee\u0219i rezerv\u0103 dreptul de a refuza returnarea \u0219i de a se adresa autorit\u0103\u021bilor competente.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7251964 e-con-full e-flex e-con e-child\" data-id=\"7251964\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b1689 elementor-widget elementor-widget-heading\" data-id=\"d5b1689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Termene de rambursare a banilor<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-764f21b elementor-widget elementor-widget-text-editor\" data-id=\"764f21b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Rambursarea banilor se face <strong>\u00een termen de 14 zile calendaristice<\/strong> de la aprobarea cererii \u0219i verificarea produsului returnat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e11f1f6 e-con-full e-flex e-con e-child\" data-id=\"e11f1f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6abb0e elementor-widget elementor-widget-heading\" data-id=\"e6abb0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contacte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a84991b elementor-widget elementor-widget-text-editor\" data-id=\"a84991b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><b>Magazin online MOI DOM<\/b><b><\/b><\/p><p class=\"p1\"><span class=\"s1\">Operator: <\/span><b>S.R.L. &#8222;MARIDI&#8221;<\/b><b><\/b><\/p><p class=\"p2\">\ud83d\udce7 info@moi-dom.md<\/p><p class=\"p2\">\ud83c\udf10 <a href=\"https:\/\/www.moi-dom.md\/\">www.moi-dom.md<\/a><\/p><p class=\"p2\">\ud83d\udcde +373 60 881 171<\/p><p class=\"p2\">\ud83d\udccd Adresa juridic\u0103: Republica Moldova, Chi\u0219in\u0103u, str. Miron Costin 3\/1, ap. (of.) 9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4423c7b e-con-full e-flex e-con e-child\" data-id=\"4423c7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc4dee4 elementor-widget elementor-widget-heading\" data-id=\"fc4dee4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Moi Dom - confortul \u0219i \u00eencrederea dumneavoastr\u0103 \u00een calitate.\n\nNe str\u0103duim ca fiecare cump\u0103r\u0103tur\u0103 s\u0103 v\u0103 aduc\u0103 pl\u0103cere \u0219i \u00eencredere. V\u0103 mul\u021bumim c\u0103 a\u021bi ales MOI DOM \u2014 magazinul unde grija pentru cas\u0103 \u00eencepe cu aten\u021bia acordat\u0103 fiec\u0103rui client.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Schimburi \u0219i retururi Noi ne \u00eengrijim de confortul dumneavoastr\u0103 \u0219i respect\u0103m toate normele legisla\u021biei Republicii Moldova. Returnarea \u0219i schimbul produselor achizi\u021bionate din magazinul online MOI DOM se efectueaz\u0103 \u00een conformitate cu Hot\u0103r\u00e2rea\u00a0Guvernului nr. 1465 din 8 decembrie 2003 \u0219i Legea nr. 105 din 13.03.2003 &#8222;Privind protec\u021bia drepturilor consumatorilor&#8221; Returnarea sau schimbarea produselor de calitate necorespunz\u0103toare [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-652","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moi-dom.md\/ro\/wp-json\/wp\/v2\/pages\/652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moi-dom.md\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moi-dom.md\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moi-dom.md\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moi-dom.md\/ro\/wp-json\/wp\/v2\/comments?post=652"}],"version-history":[{"count":11,"href":"https:\/\/moi-dom.md\/ro\/wp-json\/wp\/v2\/pages\/652\/revisions"}],"predecessor-version":[{"id":7613,"href":"https:\/\/moi-dom.md\/ro\/wp-json\/wp\/v2\/pages\/652\/revisions\/7613"}],"wp:attachment":[{"href":"https:\/\/moi-dom.md\/ro\/wp-json\/wp\/v2\/media?parent=652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}